Refund policy

Shop Geye 14-day returns

Shop Geye, operated by Geye Studios, handles return and refund requests. Supplier rules do not replace your rights with Shop Geye.

Request a return

Email geyestudiosofficial@gmail.com within 14 days of delivery with your order number, item and reason. Eligible change-of-mind returns must be unused, undamaged and in original packaging with original tags and proof of purchase.

Hygiene exclusions

Opened or used soaps, cosmetics, deodorant, lip balm, personal-care and oral-care products cannot be returned for change of mind. This does not exclude faulty, damaged or incorrect goods or limit your legal rights.

Instructions and costs

Contact us before sending anything back. We provide authorization, the appropriate return address and instructions. Send the authorized return within 14 days of receiving those instructions. For change-of-mind returns, customers pay the disclosed return postage; original shipping charges are not refunded except where law requires otherwise. No restocking fee applies. If a supplier does not accept a standard return, Shop Geye will arrange an eligible return itself.

Damaged, faulty or incorrect goods

Contact us promptly with your order number and photos of the item and packaging. Please report within 5 days where possible to help our investigation; this is not a cutoff for your legal rights. Shop Geye covers necessary return shipping for confirmed faulty, damaged or incorrect goods and arranges an appropriate replacement or refund.

Refunds

We notify you when your return is received and reviewed. Approved refunds are issued to your original payment method within 10 business days after review. Banks and payment providers may need additional time. This policy does not limit your rights under applicable consumer law.